If you are one of those who run a web-based business like e-commerce store or service business, then it’s important to ensure everyone visiting your website has an awesome experience. The moment you ignore this, your competitors will steal your users and throw you out of the market. That’s the reason why most companies leave no stone unturned to improve their customer experience. You should also do the same and focus on keeping site visitors happy. Now this can be done by installing live chat feature on your website. If integrated properly, live chats can help improve your business and revenue by a significant margin.

The immediate impact of live chats include better user experience, reduced bounce rate, better retention rate, higher conversion rate, and more sales. The long-term impact of this feature is a better SEO score and more front-page rankings. All in all, it’s a win-win game if you choose to integrate the live chat feature on your website. So, go ahead and integrate it on your website immediately.